Warranty Policy
Warranty support is intended to cover manufacturing defects in SafetyAid & Co. supplied or manufactured products, subject to review.
Warranty applies only to a confirmed supplied or manufactured product under its written quotation or order terms. A public assessment draft, enquiry or unaccepted review does not create a warranty, quotation or order.
Warranty Coverage
Warranty covers manufacturing defects only, as reviewed by SafetyAid & Co. Coverage may vary by product type, material, configuration, supplier item, or custom-made solution.
What Is Not Covered
Warranty does not cover misuse, rough handling, wrong measurements provided by the customer, normal wear and tear, installation mistakes, environmental damage, accidental damage, unauthorized repair, or product suitability issues where assessment was declined or incomplete.
Assessment and Suitability
Product suitability depends on evaluation, user condition, environment, caregiver support, measurements, and safe fitting. Website guidance is informational and not a medical diagnosis.
Custom Products
Custom-made products may require final fitting and adjustment. Minor fitting changes may be recommended after review, especially for seating, mobility, transfer, home safety, or bathroom safety setups.
Claim Review
Customers may be asked to share photos, videos, order details, and usage information through an approved contact channel so SafetyAid & Co. can review the issue.
Repair or Replacement
If a valid manufacturing defect is confirmed, SafetyAid & Co. may offer repair, adjustment, replacement of the affected part, or another appropriate solution depending on the case.
International and export requests
International quotations, shipping, duties, documentation, warranty handling, returns, replacement parts, and remote setup arrangements are confirmed separately in writing for each destination and configuration. Pakistan policies do not automatically apply to export orders.